Frequently AskedQuestions
Arrival and Departure
Check In: 3:00 pm
Check Out: 12:00 pm
Early Arrival Policy
Early arrivals are not guaranteed and are subject to availability. In order to guarantee an early arrival, a fee of $20 will apply. Please contact the hotel at 713-739-8800 to confirm early arrival status.
Late Check Out Policy
Late departures are not guaranteed and are subject to availability. In order to guarantee a late departure (after 12Noon CST and prior to 3:00PM CST), a fee of $30 will apply. Any departure after 3:00PM CST will result in an additional night stay being charged to your account. Please contact the hotel at 713-739-8800 to confirm late check out status.
What are the cleanliness standards at your hotel? Are you taking extra precautions?
The health and well-being of our guests and employees is of the utmost importance to us, and The Whitehall proudly adheres to the highest standards of hotel cleanliness and sanitization. Click here to learn more about the details of our SoClean program and what it means for your stay.
What are the room taxes and fees for my stay?
- Sales Tax is 6.0%
- City Tax is 7.0%
- County Tax is 2.0%
- Sport Authority Tax is 2.0%
Pets
We are a Pet-friendly hotel. A $75 non-refundable pet cleaning fee will be charged for pets 50 lbs or less. Click here to view our pet policy.
Rooms
We have 259 rooms. We do not have suites, but we have deluxe rooms which have more space than a standard room. We also have full-size beds in double bedroom types.
Are you affiliated with any chain-hotels?
We are independently owned by Sotherly Hotels but we are a part of Preferred Hotels & Resorts Collection of luxury hotels and resorts.
Is there another Whitehall in Chicago? Is it affiliated with your property?
The Whitehall by Sotherly is located in downtown Houston, Texas and is not affiliated with The Whitehall Hotel in Chicago, Illinois.
Do we offer a rewards program?
We participate in Preferred Hotels & Resorts’ iPrefer rewards program, which lets guests accrue and redeem rewards points at Preferred’s ever-growing collection of luxury independent properties domestically and abroad. For more information, visit www.preferredhotels.com/iprefer.
Pool
The pool is an outdoor pool. Hours are from 7 am-10 pm daily.
Refrigerators & Microwaves
We do not have or provide microwaves, but we do provide refrigerators upon request, subject to availability.
Restaurants
Edgar’s Hermano Restaurant serves Mexi-South cuisine and offers breakfast, lunch, and dinner. Part & Parcel is our outdoor bar and restaurant, serves modern Southern-inspired gastropub fare including small plates, sandwiches, and snacks. Buffalo Bayou Coffee Shop offers light bites, sandwiches, pastries, salads, and soups in addition to a wide variety of coffee and espresso sourced locally.
In-Room Dining
In-room dining is temporarily not available.
Parking
Valet only, no self-parking available. Overnight Parking is: Sunday-Thursday $35 per car per day plus applicable tax. Friday and Saturday $25 per car per day plus applicable tax.
Hotel Shuttle
We offer a complimentary shuttle in the immediate Downtown and Midtown area from 7 am-11 pm on a first-come, first-serve basis.
Public Transportation
The three options from the airport to the hotel are Super Shuttle, Taxi, and Uber.
Cancellations
Our standard cancellation policy is 48 hours in advance, but it can vary depending on the specifics of your reservation. Please check the confirmation email you received upon making your reservation for the cancellation policy that pertains specifically to your stay. Cancellation policies for group guests are outlined in the group contract. Late cancellations, as determined by the standard that pertains specifically to your reservation, will be charged a fee of one night’s room and tax.
Reservations Deposit
A credit card is required to guarantee a reservation. If an Advance Purchase Rate is booked, a full non-refundable deposit is required at time of bookings. A different deposit policy will apply during city-wide events.
Check-In Deposits
A credit card is required at check-in for all reservations and a deposit of $50.00 per day will be held to guarantee incidental charges. This is required for all reservations regardless of how they were booked.
Smoking
The Whitehall Hotel is a non-smoking hotel. Smoking is prohibited anywhere on the hotel property, including but not limited to rooms, balconies, patios, and/or pool deck. Guests caught smoking on hotel property will be charged an additional cleaning fee.
Business Center
The business center is complimentary and available 24 hours with a room key.
Fitness Center
The fitness center is available 24 hours with a room key.
