Frequently Asked Questions

Arrival and Departure:
Check-In: 3:00 pm
Check Out: 12:00pm

Pets
Only service animals allowed

Rooms
We have 259 rooms. We do not have suites, but we have deluxe rooms which have more space than a standard room. We also have full size beds in the double bedroom types.

Are you affiliated with any chain-hotels?
We are independently owned by Sotherly Hotels but we are a part of Preferred Hotels & Resorts Collection of luxury hotels and resorts

Pool
The pool is an outdoor pool. Hours are from 7am-10pm daily.

Refrigerators & Microwaves
We do not have or provide microwaves. But we do provide refrigerators upon request & subject to availability.

Restaurants
Our Edgar’s Hermano Restaurant serves Mexi-South cuisine & offers breakfast, lunch, & dinner.
Part & Parcel is our outdoor bar & restaurant that offers appetizer items & cocktails.
Buffalo Bayou Coffee Shop offers light bites, sandwiches, pastries, salads, & soups.

Parking
Valet Only, no self-parking available.
Overnight Parking: $32 Sunday-Thursday & $20 Friday & Saturday.

Hotel Shuttle
We offer a complimentary shuttle in the immediate Downtown and Midtown area from 7am-11pm on a first come, first serve basis.

Public Transportation
The three options from the airport to the hotel are Super Shuttle, Taxi, and Uber.

Do we offer a rewards program?
We are part of the iPrefer Rewards Program.

Cancellations
Cancel by 6pm one day prior to arrival to avoid a one night room and tax penalty fee. If your reservation was booked as an Advance Purchase, these reservations are non-cancellable and non-refundable.

Deposit
A credit card is required to guarantee a reservation. If an Advance Purchase Rate is booked, a full non-refundable deposit is required at time of bookings. Different deposit policy will apply during city wide events.

Smoking
The Whitehall Hotel is a non-smoking hotel.

Business Center
Complimentary and available 24 hours with a room key

Fitness Center
Available 24 hours with a room key