FAQ
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Have a question? Find answers to some of the most frequently asked questions below. If you need assistance with anything else, please reach out to our team.
No, we do not accept cash payments. We encourage guests to bring a valid credit or debit card to complete transactions during their stay.
- Sales tax is 6.0%
- City tax is 7.0%
- County tax is 2.0%
- Sport Authority tax is 2.0%
We will be delighted to host your furry friend, as long as they weigh 50 pounds or less. A non-refundable $50 cleaning fee will be applied to your room bill. Click Here to view our pet policy.
We have 259 beautifully appointed guest rooms. Choose between our standard rooms or our more spacious deluxe rooms with a garden tub.
We are independently owned and managed by OTH Hotels Resorts.
The Whitehall Houston by Sotherly is located in Downtown Houston, Texas, and is not affiliated with The Whitehall Hotel in Chicago, Illinois.
We have an outdoor rooftop pool. Hours are from 7:00am – 10:00pm daily.
We do not have or provide microwaves, but we do provide refrigerators upon request, subject to availability.
Edgar’s Hermano Restaurant serves Mexi-South cuisine and offers breakfast, lunch, and dinner. Part & Parcel is our outdoor bar and restaurant serving modern, Southern-inspired gastropub fare including small plates, appetizers, and sandwiches. Buffalo Bayou Coffee Shop offers light bites, sandwiches, pastries, salads, and soups in addition to a wide variety of coffee and espresso sourced locally.
In-room dining is provided through GoTab which has a QR code unique to each guest room. Order directly from our Edgar’s Hermano menu and delivery will be provided by our restaurant staff in convenient to-go containers.
Valet only, no self-parking available. The overnight parking rate is $45.00 plus applicable tax for weekdays and weekends.
We offer a complimentary shuttle in the immediate Downtown and Midtown areas from 7am – 11pm on a first-come, first-served basis.
Transportation arrangements from the airport can be made by taxi or rideshare. Arrangements can also be made with an airport shuttle company to take you to the hotel.
Our standard Cancellation Policy is 48 hours in advance, but it can vary depending on the specifics of your reservation. Please check the confirmation email you received upon making your reservation for the cancellation policy that pertains specifically to your stay. Cancellation Policies for group guests are outlined in the group contract. Late cancellations, as determined by the standard that pertains specifically to your reservation, will be charged a fee of one night’s room and tax.
A credit card is required to guarantee a reservation. If an Advance Purchase Rate is booked, a full, non-refundable deposit is required at the time of booking. A different deposit policy will apply during city-wide events.
A credit card is required at check-in for all reservations and a deposit of $50.00 per day will be held to guarantee incidental charges. This is required for all reservations regardless of how they were booked.
The Whitehall Houston is a non-smoking hotel. Smoking is prohibited anywhere on the hotel property, including but not limited to rooms, balconies, patios, and/or pool deck. Guests caught smoking on hotel property will be charged an additional cleaning fee.
The Business Center is complimentary and available 24 hours a day with a room key.
The Fitness Center is available 24 hours a day with a room key.
Check-in is at 3:00pm; check-out is at 12:00pm.
We will do our best to accommodate guests who arrive prior to check-in time (3:00pm CT). If a room is not available, we will be delighted to store your luggage. Please contact the hotel at (713) 739-8800 to confirm your arrival status.
We will do our best to accommodate your request for a late departure until 2:00pm. After 2:00pm, a fee in the amount of one night’s room and tax will be charged. Please contact the front desk or the hotel directly at (713) 739-8800 to request a late check-out departure.