Frequently Asked Questions

Arrival and Departure:
Check-In: 3:00 pm
Check Out: 12:00pm

What are the cleanliness standards at your hotel? Are you taking extra precautions?
The health and well-being of our guests and employees is of the utmost importance to us, and The Whitehall proudly adheres to the highest standards of hotel cleanliness and sanitization. Click here to learn more about the details of our SoClean program and what it means for your stay.

Pets
Friendly pets 20lbs and under are welcome. There is a $75 non-refundable pet cleaning fee.

Rooms
We have 259 rooms. We do not have suites, but we have deluxe rooms which have more space than a standard room. We also have full size beds in the double bedroom types.

Are you affiliated with any chain-hotels?
We are independently owned by Sotherly Hotels but we are a part of Preferred Hotels & Resorts Collection of luxury hotels and resorts

Is there another Whitehall in Chicago? Is it affiliated with your property?
The Whitehall by Sotherly is located in downtown Houston, Texas and is not affiliated with The Whitehall Hotel in Chicago, Illinois.

Pool
The pool is an outdoor pool. Hours are from 7am-10pm daily.

Refrigerators & Microwaves
We do not have or provide microwaves. But we do provide refrigerators upon request & subject to availability.

Restaurants
Our Edgar’s Hermano Restaurant serves Mexi-South cuisine & offers breakfast, lunch, & dinner.
Part & Parcel is our outdoor bar & restaurant that offers appetizer items & cocktails.
Buffalo Bayou Coffee Shop offers light bites, sandwiches, pastries, salads, & soups.

Parking
Valet Only, no self-parking available.
Overnight Parking: $35 Sunday-Thursday & $20 Friday & Saturday.

Hotel Shuttle
We offer a complimentary shuttle in the immediate Downtown and Midtown area from 7am-11pm on a first come, first serve basis.

Public Transportation
The three options from the airport to the hotel are Super Shuttle, Taxi, and Uber.

Do we offer a rewards program?
We are part of the iPrefer Rewards Program.

Cancellations
Cancel by 6pm one day prior to arrival to avoid a one night room and tax penalty fee. If your reservation was booked as an Advance Purchase, these reservations are non-cancellable and non-refundable.

Deposit
A credit card is required to guarantee a reservation. If an Advance Purchase Rate is booked, a full non-refundable deposit is required at time of bookings. Different deposit policy will apply during city wide events.

Smoking
The Whitehall Hotel is a non-smoking hotel.

Business Center
Complimentary and available 24 hours with a room key

Fitness Center
Available 24 hours with a room key