Accessibility

Accessibility Statement

We aim to extend genuine hospitality to all guests and visitors of our hotel.

Our goal is to make it as effortless as possible for everyone, including people with hearing or vision loss, or any other disability, to access information about our hotel and to book a stay.

If you encounter problems learning about our hotel or booking a stay, we encourage you to contact us by telephone or email. Our helpful staff will be delighted to assist you.

757-703-7263

knason@ourtownhospitality.com 

We are committed to providing an easy-to-use online experience for all guests, and believe that every website visitor, regardless of their device type or reliance on assistive technology (including screen readers, font magnification, translation or voice recognition software) should be able to research our site online at https://www.thewhitehallhouston.com/.

To ensure this, The Whitehall complies with Level AA success criteria of the Website Content Accessibility Guidelines 2.0 (WCAG 2.0), an international standard measure of accessibility success. Our website and digital marketing programs thoughtfully adhere to these guidelines, and are continuously updated and enhanced to make our technology more accessible and user-friendly.

We have tested our hotel's website to confirm that we meet or exceed Level AA of the WCAG 2.0 Standard. 

If you have questions or concerns, or would like to report an issue related to the accessibility features of our website, please contact us at knason@ourtownhospitality.com.

You can learn more about W3C's Web Accessibility Initiative (WAI) HERE.

In addition, our full site was tested using SiteImprove, a third party authority in web accessibility. The website is routinely tested to ensure that any new or newly edited content conforms with the most up-to-date accessibility guidelines, as reported by the SiteImprove tool.

Browser Help

Optimize the way you view your web browser. If you are experiencing difficulty reading our  website on your screen, changing the settings on your browser may help to improve the readability and visibility of each page:

Find out more about the accessibility features of these leading Internet Browsers through the links below:

Hotel Website Accessibility Features

The website was developed to be fully accessible to all site visitors and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0. It conforms to most priority checkpoints which entail some of the following elements:

  • Navigation Shortcuts
    To navigate our website, use the tab key to explore the elements of each page and the enter key to activate a highlighted link.

  • Structured, Semantic Markup
    HTML heading tags are used to convey document structure. Navigation menus are tagged as HTML maps so that the menu title can be read, and the menu items are presented as a group. Please see our sitemap for easy navigation at: https://www.thewhitehallhouston.com/sitemap

  • Images Visibility
    All content images include descriptive ALT attributes.

Standards Compliance

The website is designed to conform to Level AA compliance, as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

Accessibility References

Accessibility Software and Services

The following free tools and services are available to assist you with viewing and interacting with our hotel website:

Click here for Lynx, a free text-only web browser.

In addition, we offer rooms with accessibility features, which may be booked through any of our portfolio of hotels brand websites.

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us at knason@ourtownhospitality.com or phone us at 757-703-7263. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.

Accessible features include: 

  • Pool features a pool lift.
  • Accessibility to Pool Deck via 3rd floor escalator.
  • Public restrooms have one wheelchair accessible stall with a lower bar assistance and toilet.
  • Accessible rooms feature roll-in showers and a lowered bathroom vanity with space for a wheelchair.
  • Handicapped Accessible Registration Desk (lowered for those with mobility issues / wheelchairs).
  • Handicapped Accessible ramp giving access to Part & Parcel.
  • There is not a permanent ramp available for access to Atrium level which is located inside the Lobby Level of the hotel.  A portable ramp is available upon request.
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