Frequently AskedQuestions

Arrival and Departure

Check In: 3:00 pm
Check Out: 12:00 pm

Early Arrival Policy

We will do our best to accommodate guests who arrive prior to check-in time (3:00 PM CT). If a room is not available, we will be delighted to store your luggage. Please contact the hotel at 713-739-8800 to confirm your arrival status.

Late Check Out Policy

We will do our best to accommodate your request for a late departure until 2:00 pm. After 2:00 pm, a fee in the amount of one night’s room and tax will be charged. Please contact the front desk or the hotel directly at 713-739-8800 to request a late check departure

What are the room taxes and fees for my stay?

• Sales Tax is 6.0%
• City Tax is 7.0%
• County Tax is 2.0%
• Sport Authority Tax is 2.0%

Pets

We will be delighted to host your pooch weighing 50 pounds or less. A non-refundable $50 cleaning fee will be applied to your room bill. Click Here to view our pet policy.

Rooms

We have 259 beautifully appointed guest rooms. While we do not have many suites, we do have deluxe rooms that are more spacious than a standard room. Our two bedded rooms are furnished with two full-sized beds.

Are you affiliated with any chain-hotels?

We are independently owned and managed by OTH Hotels Resorts.

Is there another Whitehall in Chicago? Is it affiliated with your property?

The Whitehall by Sotherly is located in downtown Houston, Texas and is not affiliated with The Whitehall Hotel in Chicago, Illinois.

Pool

The pool is an outdoor pool. Hours are from 7 am-10 pm daily.

Refrigerators & Microwaves

We do not have or provide microwaves, but we do provide refrigerators upon request, subject to availability.

Restaurants

Edgar’s Hermano Restaurant serves Mexi-South cuisine and offers breakfast, lunch, and dinner. Part & Parcel is our outdoor bar and restaurant serving modern Southern-inspired gastropub fare including small plates, appetizers, and sandwiches. Buffalo Bayou Coffee Shop offers light bites, sandwiches, pastries, salads, and soups in addition to a wide variety of coffee and espresso sourced locally.

In-Room Dining

In-room Dining is provided through GoTab which has a QR code unique to each guest room. Order directly from our Edgar’s Hermano menu and delivery will be provided by our restaurant staff in convenient to-go containers.

Parking

Valet only, no self-parking available. The overnight Parking Rate is $40.00 plus applicable tax for Weekdays and Weekends.

Hotel Shuttle

We offer a complimentary shuttle in the immediate Downtown and Midtown area from 7 am-11 pm on a first-come, first-serve basis.

Airport Transportation

Transportation from the airport can be made by Taxi or Rideshare or arrangements can be made with an airport shuttle company to take you to the hotel.

Cancellations

Our standard cancellation policy is 48 hours in advance, but it can vary depending on the specifics of your reservation. Please check the confirmation email you received upon making your reservation for the cancellation policy that pertains specifically to your stay. Cancellation policies for group guests are outlined in the group contract. Late cancellations, as determined by the standard that pertains specifically to your reservation, will be charged a fee of one night’s room and tax.

Reservations Deposit

A credit card is required to guarantee a reservation. If an Advance Purchase Rate is booked, a full non-refundable deposit is required at time of booking. A different deposit policy will apply during city-wide events.

Check-In Deposits

A credit card is required at check-in for all reservations and a deposit of $50.00 per day will be held to guarantee incidental charges. This is required for all reservations regardless of how they were booked.

Smoking

The Whitehall Hotel is a non-smoking hotel. Smoking is prohibited anywhere on the hotel property, including but not limited to rooms, balconies, patios, and/or pool deck. Guests caught smoking on hotel property will be charged an additional cleaning fee.

Business Center

The business center is complimentary and available 24 hours with a room key.

Fitness Center

The fitness center is available 24 hours with a room key.